Delivery Information

Delivery

Orders received prior to 11am. on a working weekday are processed and despatched that day and despatched for delivery at 11:45am on a 2-3 working day service.
Orders received after 11am. will be processed on the next working day.
Special Delivery Requirements such as Pre 9 a.m. or Pre 12 p.m. can be offered at an extra charge. Please contact the sales office to discuss these arrangements.
All deliveries are made by an external courier and can be tracked.

Costs of Delivery

Shipping Costs of Calyx Drinks Ltd Products are inclusive of VAT

UK Shipping Costs

EU Shipping Costs

Collection from Warehouse

Goods may be collected from the warehouse by any buyer free of charge.
We require 1 working days notice for any collections.
Collections can only be made during business hours: 9.00am until 5.00pm, Monday to Friday
We are closed Bank holidays and this does not count as a working day.
We will be closed at some point over the Chrismas & New Year periods. Please contact us directly for this information if required.
Proof of Purchase is required for collection.
Cash on collection is available as long as the collection is previously arranged.

Cancellations

Any cancellations of delivery must be made prior to 11am. on day of order to ensure delivery does not go ahead.
Any cancellations after goods have been despatched will be charged

Damaged or Incorrectly Supplied Goods

Goods that are received in a damaged condition or goods that are supplied incorrectly by Calyx Drinks Ltd will be eligible for exchange or full credit
If goods are damaged or received incorrectly Calyx Drinks Ltd must be notified within 14 days of receipt of the goods
Calyx Drinks Ltd will arrange collection of damaged or incorrect goods and redelivery of the correct goods.

Returns Policy

Returns must be authorized by contacting the Calyx Drinks Ltd sales office. You will need your order number and delivery confirmation in order to do this expediently.

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